- Order once placed will be final and no refund of fees shall be granted (Unless mentioned in estimate or written by our company).
- We retain all rights to cancel your valuable order.
- Order once placed cannot be cancelled or changed.
If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.
Damaged or Defective Items
- If the item is defective / damaged upon arrival, we must be notified within 2 days of delivery.
- Take pictures, if possible, and email photos of the damage to us. Our email is firstname.lastname@example.org
- If the item is defective upon arrival, we have to do fault assessment. If the carrier is at fault, we will file a claim with the carrier. The customer holds the item until carrier finishes inspection on the claim. If it is determined that the carrier is not at fault, we will determine replacement or refund. Please refer to the Return Policy for a refund. PLEASE DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING BACK US (Unless advised).